2020 will go down in history as a landmark year in which the COVID-19 pandemic challenged us like no crisis has for decades. Throughout this difficult period, our absolute priority has been the health and well-being of our employees, and the best possible medical care for our customers. Both internally and how we interact with insured persons, we are proud to see that our processes and approach worked smoothly – enabling us to master an extraordinary situation.
As a rock in these uncertain times, we are always available to provide advice and support to our policyholders. On top of this, we demonstrated solidarity in our social commitments too, such as through our partnership with the Swiss Red Cross or our significant involvement in the Corona Immunitas research initiative.
Against this background, our overall financial result of CHF 155 million was in line with expectations. It is based on a stable technical result amid turbulent financial markets, rather than weaker but still solid investment results.
Despite the unpredictable environment and exceptional healthcare situation, we continue to offer extremely attractive premiums for basic insurance. And we once again saw overall portfolio growth, with nearly 80,000 new customers for 2021. We take this show of confidence as a mandate to work even harder in 2021 to serve as a partner and advisor that offers quality and support during all stages of life.
Prof. Thomas D. Szucs
Chairman of the Board of Directors